Last Updated: January 2025

db89 Privacy Policy

Your privacy matters to us. This policy explains exactly what data db89 collects, why we collect it, how we use it, and what rights you have over your personal information. We keep things straightforward — no legal jargon designed to confuse.

Policy at a Glance
Data Controller db89 Platform
Applies To All Registered Users
Data Sold to Third Parties Never
Encryption SSL / AES-256
Retention Period As required by law

1. Overview

This Privacy Policy applies to all users of the db89 platform, including the website at db89.app and the db89 mobile application. It explains how db89 collects, processes, stores, and protects your personal data when you register an account, place bets, make transactions, or interact with any part of the platform.

db89 takes data privacy seriously. We collect only the data we genuinely need to operate the platform, process your transactions, and comply with our legal obligations. We do not sell your personal data to third parties, and we do not use your data for purposes beyond what is described in this policy.

By registering on db89 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, contact us at [email protected] at any time.

This policy should be read alongside the db89 Terms and Conditions. Both documents together form the full agreement between you and db89.

2. Data We Collect

db89 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party sources such as payment processors. Here is a breakdown of what we collect:

Category Examples How Collected
Identity Data Full name, date of birth, national ID Registration & KYC verification
Contact Data Mobile number, email address Registration form
Financial Data bKash / Nagad wallet number, transaction history Deposit & withdrawal process
Technical Data IP address, device type, browser, OS Automatically via platform
Usage Data Pages visited, games played, bet history Automatically via platform
Communications Data Support chat logs, emails sent to db89 When you contact support

db89 only collects data that is necessary for operating the platform, processing transactions, and meeting legal obligations. We do not collect sensitive data such as religious beliefs, political opinions, or health information.

3. How We Use Your Data

db89 uses your personal data for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main purposes for which db89 processes your data are:

  • Account Management: To create and maintain your db89 account, verify your identity, and keep your account secure.
  • Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Platform Delivery: To provide access to games, live betting, and all other features available on db89.
  • Customer Support: To respond to your queries, resolve disputes, and improve the support experience.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
  • Responsible Gaming: To monitor betting patterns and identify players who may need support through our responsible gaming tools.
  • Platform Improvement: To analyse usage data and improve the db89 platform, fix bugs, and develop new features.
  • Marketing Communications: To send you promotional offers and updates — only if you have opted in to receive them. You can opt out at any time.

db89 never uses your data to make automated decisions that significantly affect you without human review. If you have concerns about how your data is being used, contact [email protected].

5. Data Sharing

db89 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the following limited circumstances:

  • Payment Processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers are bound by their own privacy obligations.
  • Identity Verification Providers: We may share identity documents with KYC verification partners to confirm your identity as required by law.
  • Regulatory Authorities: We may be required to share data with government bodies or law enforcement agencies where required by applicable law or court order.
  • Technology Partners: We work with trusted technology providers who help us operate the platform. These partners process data only on our instructions and are contractually bound to protect it.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified of any such change.

db89 will never share your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent.

6. Cookies & Tracking

db89 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how the platform is being used. Here is what we use and why:

  • Essential Cookies: Required for the platform to function. These cannot be disabled. They handle session management, login state, and security tokens.
  • Analytics Cookies: Help us understand how users navigate the platform so we can improve it. Data collected is aggregated and anonymised.
  • Preference Cookies: Remember your settings and preferences — such as language or display options — so you do not have to set them every time.
  • Marketing Cookies: Used only if you have opted in to receive personalised promotions. You can opt out at any time through your account settings or by contacting support.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the db89 platform.

db89 does not use third-party advertising cookies or allow external ad networks to track you across other websites through our platform.

7. Data Security

db89 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

  • All data transmitted between your device and db89 is encrypted using SSL/TLS protocols.
  • Sensitive data stored on our servers is encrypted using AES-256 encryption.
  • Access to personal data within db89 is restricted to authorised personnel only, on a need-to-know basis.
  • Our systems are regularly tested and audited for security vulnerabilities.
  • In the event of a data breach that affects your rights, db89 will notify you as required by applicable law.

While db89 takes every reasonable precaution, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

If you suspect your db89 account has been compromised, contact [email protected] immediately. We will act quickly to secure your account.

8. Data Retention

db89 retains your personal data for as long as your account is active and for a period thereafter as required by applicable laws and regulations. The specific retention periods depend on the type of data and the purpose for which it was collected.

  • Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
  • Transaction Records: Retained for a minimum of 5 years to comply with financial record-keeping requirements.
  • KYC Documents: Retained for the period required by applicable identity verification regulations.
  • Support Communications: Retained for up to 3 years after the last interaction, to assist with dispute resolution.
  • Analytics Data: Aggregated and anonymised data may be retained indefinitely for platform improvement purposes.

When data is no longer required, db89 securely deletes or anonymises it in accordance with our internal data disposal procedures.

9. Your Rights

As a db89 user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

Right to Access

Request a copy of the personal data db89 holds about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where no legal obligation requires us to keep it.

Right to Restriction

Ask us to limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Some rights may be limited where db89 has a legal obligation to retain or process your data — for example, transaction records required under anti-money laundering law. We will always explain if this applies to your request.

10. Minors & Age Policy

The db89 platform is strictly for adults aged 18 and over. db89 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform, the account will be immediately closed and all associated data deleted.

If you believe a minor has created an account on db89, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Underage gambling is illegal. db89 uses age verification checks during registration and reserves the right to request proof of age at any time. Accounts that cannot verify age will be suspended.

11. Changes to This Policy

db89 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your data, db89 will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of the platform after the updated policy has been published constitutes your acceptance of the revised terms.

We recommend bookmarking this page and reviewing it periodically. If you have any questions about a change to this policy, contact us at [email protected].

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way db89 handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 5 business days.

  • Email: [email protected]
  • Platform: db89.app
  • Support Hours: 24 hours a day, 7 days a week

For requests to exercise your data rights — such as accessing, correcting, or deleting your data — please email [email protected] with the subject line "Data Rights Request" and include your registered account details so we can locate your records efficiently.

Our support team is available around the clock. Whether it's a privacy question or a general account query, we're here to help — just drop us an email at [email protected].

Your Data, Protected

Why Your Privacy Is Safe with db89

db89 is built on transparency, security, and respect for your personal information.

End-to-End Encryption

Every piece of data you send to db89 is encrypted in transit using SSL/TLS. Stored data is protected with AES-256 encryption — the same standard used by banks worldwide.

We Never Sell Your Data

db89 does not sell, rent, or trade your personal information to advertisers or data brokers. Your data is used only to operate the platform and comply with legal obligations.

Full Control Over Your Data

You can request access to your data, ask for corrections, or request deletion at any time. db89 respects your rights and responds to all data requests promptly.

Minimal Data Collection

db89 collects only what is genuinely needed. We do not gather unnecessary personal details, and we do not track your activity outside of the db89 platform.

Clear Retention Policies

We keep your data only for as long as necessary. Once the retention period expires, data is securely deleted or anonymised — no indefinite storage of personal records.

Dedicated Privacy Support

Have a privacy concern? The db89 support team is available 24/7 at [email protected]. Real people handle your data requests — not automated systems.

Play on db89 with Complete Confidence

Your data is protected, your privacy is respected, and your account is secure. Join thousands of players across Bangladesh who trust db89 every day.